Terms & Condition

Onestep – Dry Clean & Leather Care

Terms & Conditions

Welcome to Onestep – Dry Clean & Leather Care! By using our services, you agree to the following terms and conditions. Please read carefully.

1. General Terms

  • Customers are responsible for providing accurate information about items, including fabric type, leather type, and any special instructions.
  • We reserve the right to refuse service for items that are extremely delicate, hazardous, or beyond our care capabilities.

2. Item Handling

  • We handle all items with utmost care, but minor wear and tear may occur due to the nature of dry cleaning and leather treatment processes.
  • Serious damage or loss is covered under our Damage Policy.

3. Damage Policy

  • If an item is damaged beyond normal wear and tear, Onestep – Dry Clean & Leather Care will issue a voucher worth PKR 2,000 to the customer.
  • The voucher can be redeemed for future services and is non-transferable and cannot be exchanged for cash.
  • All damage claims must be reported within 24 hours of receiving your items. Claims reported after this period will not be entertained.

4. Pricing and Payments

  • Prices are displayed on our website or provided in our price menu.
  • Payments can be made via cash, bank transfer, or other available methods.
  • Onestep – Dry Clean & Leather Care is not responsible for payment delays caused by third-party payment providers.

5. Customer Responsibilities

  • Customers must check their items before handing them over.
  • Any special instructions (e.g., delicate fabrics, leather type, stains, embroidery) must be clearly communicated.
  • We are not responsible for items damaged due to previous wear, fabric or leather weakness, or manufacturer defects.

6. Service Limitations

  • Onestep – Dry Clean & Leather Care is not liable for items damaged by extreme conditions (e.g., bleach, chemical stains) if not informed beforehand.
  • Complaints about missing or damaged items should include proof (photos, original receipts).

7. Modifications

  • Onestep – Dry Clean & Leather Care reserves the right to modify these Terms & Conditions at any time.
  • Updated terms will be effective immediately upon posting on the website.